BASIC APPOINTMENT POLICY  

 

TO BOOK AN APPOINTMENT, I REQUIRE A 50% NON-REFUNDABLE RETAINER FEE TO RESERVE YOUR REQUESTED DATE AND TIME SLOT. THIS FEE DOES COUNT TOWARD YOUR TOTAL BALANCE FOR SERVICES, AND THE AMOUNT WOULD DEPEND UPON WHICH SERVICE IS BOOKED! NO APPOINTMENT WILL BE SCHEDULED WITHOUT A RETAINER FEE, NO IFS, ANDS, OR BUTS! SIMPLY SUBMITTING AN INQUIRY FORM DOES NOT MEAN YOU HAVE AN APPOINTMENT. AT THE END OF THE INQUIRY FORM, YOU WILL NEED TO SIGN MY GENERAL SERVICE AGREEMENT WITH THESE SAME POLICIES BEFORE SUBMITTING A REQUEST TO BE SERVICED. SIGNING THE AGREEMENT MEANS YOU AGREE TO THESE TERMS, IT IS THE CLIENT'S RESPONSIBILITY TO ABIDE BY THESE POLICIES UPON BECOMING A BELLA VITA ARTISTRY, LLC. CLIENT, PLEASE DO NOT SUBMIT A FORM OR SIGNED AGREEMENT IF YOU HAVE A QUESTION OR CONCERN WITH ANY OF THE POLICIES MENTIONED.

 HOW TO PAY & PAYMENT INFO  

THE 50% RETAINER FEE IS PAID REMOTELY FROM YOUR LOCATION VIA ELECTRONIC PAYMENT INVOICE. ANY AND ALL PAYMENTS ARE NON-REFUNDABLE.  ONCE YOU SUBMIT AN INQUIRY  FORM, YOU WILL RECEIVE A RESPONSE WITHIN 24-72 HRS CONFIRMING ALL DETAILS AND UPON YOUR CONFIRMATION, THE PAYMENT INVOICE WILL BE SENT TO YOUR PREFERRED E-MAIL ADDRESS. YOUR CARD INFORMATION IS NOT SAVED AND PAYMENTS ARE 100% SECURE! WE USE SQUARE TO ISSUE PAYMENT INVOICES AND DO NOT ACCEPT, CHECKS, CASH APP OR PAYPAL FOR DEPOSITS. IF YOU DO NOT HAVE A CARD TO RESERVE YOUR APPOINTMENT, CASH PAYMENT MAY BE DROPPED OFF AT THE STUDIO AT A PRE-DISCUSSED DATE AND TIME. A 3% PROCESSING FEE IS ADDED TO ALL CREDIT CARD TRANSACTIONS, THIS FEE DOES NOT GO TO US!

 

 SEATING & GUEST RESTRICTIONS  

PLEASE BEAR IN MIND THERE ARE 4 ARTISTS IN THE STUDIO; DUE TO LIMITED SPACE IN THE WAITING ROOM, WE RECOMMEND COMING ALONE TO YOUR APPOINTMENT TO MAXIMIZE COMFORT FOR ALL CLIENTS. CLIENTS WHO BRING MORE THAN 1 PERSON WITH THEM WILL BE ASKED TO COME BACK AT A LATER TIME SLOT WITH THE CORRECT AMOUNT OF PERSONS (IF AVAILABLE.) CHILDREN UNDER THE AGE OF 12 ARE NOT PERMITTED WITHOUT CONSENT OF ARTIST DUE TO STUDIO HAZARDS AND LIABILITY. IF ARTIST CONSENTS, BELLA VITA ARTISTRY, LLC. AND ALL ASSOCIATES ARE NOT LIABLE FOR ANY INJURIES OR LOSSES THAT MAY OCCUR. FAILURE TO FOLLOW STUDIO POLICIES MAY RESULT IN YOUR APPOINTMENT BEING RESCHEDULED TO ANOTHER DAY ENTIRELY.

 CANCELLATIONS & TARDINESS  

YOU MAY CANCEL SERVICES AT ANYTIME, HOWEVER DOING SO FORFEITS ANY AND ALL RETAINER FEES/PAYMENTS MADE. THE RETAINER FEE FOR ANY SERVICE IS NON-REFUNDABLE, BUT REFUNDS MAY BE ISSUED AT ARTIST'S DISCRETION IN SITUATIONS WHERE ARTIST IS UNABLE TO COMPLETE SERVICES AT NO FAULT OF THE CLIENT. THERE IS A $10 RESCHEDULING FEE ASSOCIATED WITH SWITCHING ANY DATES/TIMES AFTER RETAINER FEE FOR SERVICES HAS BEEN PAID AND APPOINTMENT HAS BEEN ADDED TO SCHEDULE. NO EXCLUSIONS. RETAINER FEES FORFEITED MAY NOT BE COUNTED TOWARDS ANY OTHER SERVICES OR REMAINING BALANCES. FOR BRIDAL BOOKINGS, CLIENT HAS UP TO 2 MONTHS PRIOR TO MAKE CHANGES OR CANCEL SERVICES WITHOUT PENALTY. REMAINING OR OUTSTANDING BALANCES FOR BRIDAL SERVICES CANCELLED LESS THAN 2 MONTHS PRIOR TO CEREMONY ARE TO BE RENDERED UPON NEWS OF CANCELLATION ALONG WITH WRITTEN NOTICE. I CHARGE A LATE FEE OF $10.00 FOR EVERY 5 MINUTES . AFTER 15 MINS, WE RESERVE THE RIGHT TO REFUSE SERVICE COMPLETELY DEPENDING ON THE SET SCHEDULE FOR THE DAY. IF YOU CHOOSE NOT TO SHOW UP FOR YOUR APPOINTMENT AFTER THE RETAINER FEE HAS BEEN PAID, YOU FORFEIT ANY AND ALL PAYMENTS TOWARDS YOUR SERVICE.  ANY AND ALL PAYMENTS ARE 100% NON-REFUNDABLE.

 ADDITIONAL FEES & INFO  

THERE IS A MILEAGE FEE ASSOCIATED WITH ANY AND ALL ON-LOCATION SERVICES, STARTING AT $10 FLAT FOR LOCATIONS IN NEWPORT NEWS, OTHERWISE THE FEE IS CALCULATED USING EXACT MILEAGE. ($1.00 PER MILE) THERE IS A 3% FEE ASSOCIATED WITH USING ANY CARD RELATED PAYMENT METHODS, RETAINER FEE INVOICES MUST BE PAID USING CARD AS WELL AS ALL WEDDING MAKEUP RETAINER FEES AND REMAINING BALANCES. THERE IS A $25 ADDITIONAL EARLY BIRD FEE FOR APPOINTMENTS SCHEDULED BEFORE BUSINESS HOURS. (9AM-6PM) IF FOR ANY REASON ARTIST DEEMS CLIENT TO BE THREATENING, HARASSING, DEMEANING, ABUSIVE, OR ALL OF THE ABOVE;  BELLA VITA ARTISTRY, LLC. RESERVES THE RIGHT TO CANCEL OR REFUSE SERVICES WITH NO REFUNDS.