Question 1

BASIC APPOINTMENT POLICY

Accepted Answer

TO BOOK AN APPOINTMENT, I REQUIRE A NON-REFUNDABLE RETAINER FEE TO RESERVE YOUR REQUESTED DATE AND TIME SLOT. THE RETAINER FEE IS 50% OF THE TOTAL COST OF SERVICE PLUS ANY ADD-ONS (IF APPLICABLE). THIS FEE DOES COUNT TOWARD YOUR TOTAL BALANCE FOR SERVICES, AND THE AMOUNT WOULD DEPEND UPON WHICH SERVICES ARE BOOKED! NO APPOINTMENT WILL BE SCHEDULED WITHOUT PAYING THE RETAINER FEE, NO IFS, ANDS, OR BUTS! SIMPLY SUBMITTING AN INQUIRY OR APPOINTMENT REQUEST DOES NOT MEAN YOU HAVE AN APPOINTMENT. FOR BRIDAL INQUIRIES, AT THE END OF THE INQUIRY FORM, YOU WILL NEED TO SIGN MY GENERAL SERVICE AGREEMENT WITH THESE SAME POLICIES BEFORE SUBMITTING A REQUEST TO BE SERVICED. SIGNING THE AGREEMENT MEANS YOU AGREE TO THESE TERMS, IT IS THE CLIENT'S RESPONSIBILITY TO ABIDE BY THESE POLICIES UPON BECOMING A BELLA VITA ARTISTRY, LLC. CLIENT, PLEASE DO NOT SUBMIT A FORM OR SIGNED AGREEMENT IF YOU HAVE A QUESTION OR CONCERN WITH ANY OF THE POLICIES MENTIONED.

Question 2

HOW TO PAY & PAYMENT INFO

Accepted Answer

THE RETAINER FEE IS PAID REMOTELY FROM YOUR LOCATION VIA ELECTRONIC PAYMENT INVOICE. ANY AND ALL PAYMENTS ARE NON-REFUNDABLE.  FOR BRIDAL: ONCE YOU SUBMIT AN INQUIRY  FORM, YOU WILL RECEIVE A RESPONSE WITHIN 24-72 HRS CONFIRMING ALL DETAILS AND UPON YOUR CONFIRMATION OF THE SERVICE QUOTE, THE PAYMENT INVOICE WILL BE SENT TO YOUR PREFERRED E-MAIL ADDRESS. YOUR CARD INFORMATION IS SAVED ONLY TO BE CHARGED IN THE EVENT OF A NO SHOW, AND PAYMENTS ARE 100% SECURE! WE USE SQUARE TO ISSUE PAYMENT INVOICES AND DO NOT ACCEPT CASH CHECKS, CASH APP, ZELLE, APPLE PAY, OR PAYPAL FOR DEPOSITS. YOU MUST HAVE ACCESS TO A CREDIT OR DEBIT CARD IN ORDER TO BOOK. CASH RETAINERS/DEPOSITS ARE NOT ACCEPTED. CASH IS ONLY ACCEPTED FOR REMAINING BALANCES AND TIPS. A 3.5% PROCESSING FEE IS ADDED TO ALL CARD TRANSACTIONS, THIS FEE DOES NOT GO TO US!

Question 3

SEATING & GUEST RESTRICTIONS

Accepted Answer

PLEASE BEAR IN MIND THERE ARE MULTIPLE ARTISTS IN THE STUDIO; DUE TO LIMITED SPACE IN THE WAITING ROOM, WE RECOMMEND COMING ALONE TO YOUR APPOINTMENT TO MAXIMIZE COMFORT FOR ALL CLIENTS. CLIENTS WHO BRING MORE THAN 1 PERSON WITH THEM WILL BE ASKED TO COME BACK AT A LATER TIME SLOT WITH THE CORRECT AMOUNT OF PERSONS (IF AVAILABLE.) CHILDREN UNDER THE AGE OF 12 ARE NOT PERMITTED WITHOUT CONSENT OF ARTIST DUE TO STUDIO HAZARDS AND LIABILITY. IF ARTIST CONSENTS, BELLA VITA ARTISTRY, LLC. AND ALL ASSOCIATES ARE NOT LIABLE FOR ANY INJURIES OR LOSSES THAT MAY OCCUR. FAILURE TO FOLLOW STUDIO POLICIES MAY RESULT IN YOUR APPOINTMENT BEING RESCHEDULED TO ANOTHER DAY ENTIRELY.

Question 4

CANCELLATIONS & TARDINESS

Accepted Answer

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YOU MAY CANCEL SERVICES AT ANYTIME, HOWEVER DOING SO FORFEITS ANY AND ALL RETAINER FEES/PAYMENTS MADE. THE RETAINER FEE FOR ANY SERVICE IS NON-REFUNDABLE, BUT REFUNDS MAY BE ISSUED AT ARTIST'S DISCRETION IN SITUATIONS WHERE ARTIST IS UNABLE TO COMPLETE SERVICES AT NO FAULT OF THE CLIENT. THERE IS A $10 RESCHEDULING FEE ASSOCIATED WITH SWITCHING ANY DATES/TIMES AFTER RETAINER FEE FOR SERVICES HAS BEEN PAID AND APPOINTMENT HAS BEEN ADDED TO SCHEDULE. YOU HAVE 1 FREE RESCHEDULE BEFORE ANOTHER RETAINER FEE WILL NEED TO BE RENDERED. RETAINER FEES FORFEITED MAY NOT BE COUNTED TOWARDS ANY OTHER SERVICES OR REMAINING BALANCES. FOR BRIDAL BOOKINGS, CLIENT HAS UP TO 3 MONTHS PRIOR TO MAKE CHANGES OR CANCEL SERVICES WITHOUT PENALTY. REMAINING OR OUTSTANDING BALANCES FOR BRIDAL SERVICES CANCELLED LESS THAN 3 MONTHS PRIOR TO CEREMONY ARE TO BE RENDERED UPON NEWS OF CANCELLATION ALONG WITH WRITTEN NOTICE. I CHARGE A LATE FEE OF $25.00 IF YOU ARE 10-14 MINS LATE . AFTER 15 MINS, WE RESERVE THE RIGHT TO REFUSE SERVICE COMPLETELY DEPENDING ON THE SET SCHEDULE FOR THE DAY. IF YOU CHOOSE NOT TO SHOW UP FOR YOUR APPOINTMENT AFTER THE RETAINER FEE HAS BEEN PAID, YOU FORFEIT ANY AND ALL PAYMENTS TOWARDS YOUR SERVICE.  ANY AND ALL PAYMENTS ARE 100% NON-REFUNDABLE. SAME DAY CANCELLATIONS ARE SUBJECT TO A LATE CANCELLATION FEE OF $50 IN ADDITION TO LOSING YOUR RETAINER FEE. FAILURE TO PAY THE LATE CANCELLATION FEE WILL RESULT IN BEING BLOCKED FROM FUTURE BOOKINGS UNTIL THE BALANCE IS RESOLVED, AND THE BALANCE WILL BE FWDED TO COLLECTIONS.

Question 5

ADDITIONAL FEES & INFO

Accepted Answer

THERE IS A MILEAGE FEE ASSOCIATED WITH ANY AND ALL ON-LOCATION SERVICES, STARTING AT $20 FLAT FOR LOCATIONS IN NEWPORT NEWS, OTHERWISE THE FEE IS CALCULATED USING EXACT MILEAGE. ($1.00 PER MILE THERE AND BACK) THERE IS A 3.5% FEE ASSOCIATED WITH USING ANY CARD RELATED PAYMENT METHODS, RETAINER FEE INVOICES MUST BE PAID USING CREDIT OR DEBIT CARD AS WELL AS ALL WEDDING MAKEUP RETAINER FEES AND REMAINING BALANCES. BRIDAL PREVIEWS ARE CONTINGENT UPON ARTIST'S AVAILABILITY. THERE IS NO GUARANTEE WE CAN GET YOU IN FOR SPECIFIC DATES FOR YOUR BRIDAL PREVIEW OR THAT YOU WILL BE ABLE TO DOUBLE UP YOUR TRIAL FOR ANOTHER EVENT. THERE IS A $25 ADDITIONAL EARLY BIRD FEE FOR STUDIO APPOINTMENTS SCHEDULED BEFORE BUSINESS HOURS. (9AM-6PM) IF FOR ANY REASON ARTIST DEEMS CLIENT TO BE THREATENING, HARASSING, DEMEANING, ABUSIVE, OR ALL OF THE ABOVE;  BELLA VITA ARTISTRY, LLC. RESERVES THE RIGHT TO CANCEL OR REFUSE SERVICES WITH NO REFUNDS.

Question 6

HOW DO I BOOK?

Accepted Answer

Easy! You'd simply select the "book now" link on our menu, and then select the kind of event you're trying to book for. Once you select what kind of event, you'll be redirected to the appropriate booking or inquiry page. For weddings, you will need to fill out the bridal profile first which allows you to input the date/time of ceremony as well as all preliminary details. For event makeup and makeup lessons, you will be redirected to our online schedule which allows clients to book their own appointments, select their own service as well as any add-ons!

Question 7

DO I HAVE TO PAY UP FRONT TO BOOK?

Accepted Answer

All appointments require a retainer fee to be paid at the time of booking - this applies for weddings, makeup lessons, and event makeup. The amount this retainer fee will be 50% of the total cost of service plus any add-ons, so the retainer amount just depends on the cost of your service and if you booked any add-ons or not. Add-ons are paid for in full up front with the retainer fee. For weddings, the retainer fee required is 50% of the TOTAL BALANCE. When booking event makeup or makeup lessons, you'll notice our appointment system prompts you to put a card on file at the time of booking to prevent no shows. This card WILL NOT be charged for the retainer fee, it is only there to be charged in case of no shows. Once your request is reviewed, you will receive an invoice via email for the retainer fee which can be paid remotely with any credit/debit card.

Question 8

I REQUESTED AN APPOINTMENT ONLINE, NOW WHAT?

Accepted Answer

Once your appointment request is reviewed and confirmed by our lead artist, you will receive a payment invoice via email to lock in your appointment with the retainer fee. Once paid, the system will automatically mark your appointment as accepted and you will be notified of this via text an email. Please note: if you have not paid a retainer fee, you DO NOT have an appointment. If you only received an email or text stating your appointment is under review, you DO NOT HAVE AN APPOINTMENT YET. Please feel free to contact us if you feel like your request hasn't been answered yet or if you have any questions about the status of your pending appointment.

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